Our Promise

We know your pet is more than just a companion—they’re family. That’s why when you choose to board with us, we treat them with the same love, care, and attention that we give our own.

Peace of Mind,

Every booking made with us is backed by $15,000 in veterinary coverage. If your pet ever needs urgent care during their stay, we’ll act fast—and you won’t be left in the dark. This safety net gives both you and us the confidence to prioritize your pet’s health at all times.

Daily Updates

Stay in the loop with adorable daily photo updates and check-ins. We know how much it means to know your pet is happy, comfortable, and loved. You’ll never have to wonder how it’s going—we’ll make sure you’re always part of the experience.

Free Meet & Greets

We believe that the right fit makes all the difference. That’s why we offer free meet-and-greets before any first-time stay. You’ll get to know us, and we’ll get to know your pet—so when the day comes, it feels just like dropping them off with family.

24/7 Support

Whether it’s a quick question or an urgent concern, you can call or message us anytime. We’re here 24/7 with access to safety resources and veterinary advice if anything comes up. We’re pet lovers first, and we know how important it is to have someone you trust in your corner.

FAQs: Dogs

  • In the rare event something goes wrong, we’ve got your back. Our bookings are covered up to $15,000 in eligible vet care, and we offer 24/7 support throughout the stay.

    We will act quickly to get your pet the care they need and uphold the highest standards of safety and professionalism. We take any unsafe or inappropriate conduct seriously.

  • We understand that life happens. Here’s our cancellation policy:

    • More than 48 hours before drop-off: 100% refund.

    • Less than 48 hours before drop-off: 50% refund.

    We appreciate early notice so we can plan accordingly and offer your spot to another pet in need.

    If we ever have to cancel (which is rare), you’ll receive a 100% refund plus a $50 credit toward a future booking. Your trust means everything to us, and we’ll make it right.

  • We recommend bringing:

    • Enough food for the entire stay (plus a little extra, just in case)

    • Any medications with clear instructions

    • Your pet’s leash, collar, and ID tags

    • A favorite toy, blanket, or comfort item from home

    We provide clean bowls, beds, and plenty of attention—but familiar items can help ease your pet’s transition.

  • We customize our care based on your pet’s needs and temperament. Some pets enjoy socializing; others do better solo. We’ll discuss your preferences during the meet and greet and always prioritize safety and comfort.

  • Yes! We’re happy to administer routine medications, including pills, supplements, or topical treatments, at no additional charge. Just be sure to provide clear, written instructions.

  • Absolutely. We follow any dietary instructions you provide, including custom feeding schedules, food mixing, and allergies. Just let us know the details at drop-off.

  • We understand that things come up. Just give us a heads-up! We’re flexible when possible, but late pickups beyond a certain window may incur a small fee depending on the circumstances.

  • You’ll receive daily photo updates and messages from us. You can also message or call anytime—whether it’s to check in or just say hi to your pet!

  • We accept Venmo, Zelle, cash and all major credit and debit cards. 50% due at booking and 50% upon pickup.

FAQs: Plus+ Reptiles & Small Mammals

  • In the rare event something goes wrong, we’ve got your back. Our bookings are covered up to $15,000 in eligible vet care, and we offer 24/7 support throughout the stay.

    We will act quickly to get your pet the care they need and uphold the highest standards of safety and professionalism. We take any unsafe or inappropriate conduct seriously.

  • We understand that life happens. Here’s our cancellation policy:

    • More than 48 hours before drop-off: 100% refund.

    • Less than 48 hours before drop-off: 50% refund.

    We appreciate early notice so we can plan accordingly and offer your spot to another pet in need.

    If we ever have to cancel (which is rare), you’ll receive a 100% refund plus a $50 credit toward a future booking. Your trust means everything to us, and we’ll make it right.

  • We recommend bringing:

    • Enough food for the the first few days. We can provide fresh food at a small fee.

    • Any medications with clear instructions

    • A favorite toy, hide, or comfort item from home

    We provide clean bowls, beds, and plenty of attention—but familiar items can help ease your pet’s transition.

  • We customize our care based on your pet’s needs and temperament. All reptiles will be in a single enclosure.

    We’ll discuss your preferences during the meet and greet, and always prioritize safety and comfort.

  • Yes! We’re happy to administer routine medications, including pills, supplements, or topical treatments, at small additional charge. Just be sure to provide clear, written instructions.

  • Absolutely. We follow any dietary instructions you provide, including custom feeding schedules, food mixing, and allergies. Just let us know the details at drop-off.

  • You’ll receive daily photo updates and messages from us. You can also message or call anytime—whether it’s to check in or just say hi to your pet!

  • We accept non-venomous reptiles such as tortoises, geckos, and bearded dragons, as well as small mammals like rabbits, guinea pigs, hamsters, and gerbils. If you’re unsure, just reach out and ask!

  • Yes, we recommend bringing your pet’s usual enclosure, along with any heat lamps, bedding, or accessories they’re familiar with. This helps reduce stress and keeps their environment consistent.

    For an additional fee we can provide an enclosure and lights.

  • We check on all small pets multiple times a day, refreshing water, ensuring proper temperatures, and giving attention based on their species and temperament.